Your privacy matters to us. This Privacy Policy explains exactly what personal data ezjili collects, why we collect it, how we use it, and the rights you have as a Filipino player under Philippine law.
Summary: ezjili is committed to protecting your personal information. We collect only what we need, use it only for legitimate purposes, and never sell it to third parties. This policy is written in plain English so every Filipino player can understand their rights.
This Privacy Policy ("Policy") describes how ezjili ("we," "us," or "our") collects, uses, stores, and discloses personal information about individuals ("you" or "User") who access or use the ezjili website and associated gaming services (collectively, the "Platform").
This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). It also reflects our obligations under the Anti-Money Laundering Act (AMLA), PAGCOR regulations, and other applicable Philippine laws.
By registering for an account or using the ezjili Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.
This Policy should be read together with our Terms and Conditions and our Responsible Gaming Policy.
For the purposes of the Data Privacy Act of 2012, ezjili is the Personal Information Controller responsible for your personal data collected through the Platform. Our designated Data Protection Officer (DPO) oversees compliance with this Policy and applicable data protection laws.
If you have any questions or concerns about how your personal data is handled, you may contact our DPO directly at the email address provided in Section 15 of this Policy.
ezjili collects the following categories of personal data, depending on how you interact with the Platform:
We collect personal data through the following means:
ezjili uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and verification data |
| Age and identity verification (KYC) | ID documents, selfie/liveness data, date of birth |
| Processing deposits and withdrawals | Financial data, transaction history |
| Fraud prevention and security monitoring | Technical data, financial data, gaming activity |
| Anti-money laundering (AML) compliance | Identity data, financial data, transaction history |
| Responsible gaming monitoring and intervention | Gaming activity, responsible gaming settings |
| Customer support and dispute resolution | Communications data, account data |
| Platform improvement and analytics | Technical data, gaming activity (aggregated/anonymized) |
| Marketing communications (with consent) | Contact data, marketing preferences |
| Regulatory reporting to PAGCOR and NPC | Identity data, financial data, as required by law |
We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or where you have given explicit consent.
Under the Data Privacy Act of 2012, ezjili processes your personal data on the following legal bases:
ezjili does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances:
We share data with carefully selected third-party service providers who process data on our behalf under strict data processing agreements. These include identity verification providers, payment processors (GCash, Maya, BPI, BDO, Metrobank, and other partner banks), cloud hosting providers, fraud detection services, and customer support platform providers. All service providers are contractually bound to process your data only as instructed by ezjili and to maintain appropriate security standards.
We are required by Philippine law to share certain data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent government authorities upon lawful request or as required by applicable regulations. We will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or substantially all of ezjili's assets, your personal data may be transferred to the acquiring entity. We will notify you via email or a prominent notice on the Platform before your data is transferred and becomes subject to a different privacy policy.
We may share your data with third parties for purposes not described in this Policy where we have obtained your explicit prior consent.
We never sell your data. Your personal information is not a product. ezjili will never sell, license, or monetize your personal data to advertisers, data brokers, or any other commercial third party.
ezjili uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device when you visit a website. We use the following types of cookies:
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality. We do not use third-party advertising cookies or behavioral tracking cookies for cross-site advertising purposes.
ezjili retains your personal data for as long as necessary to fulfill the purposes described in this Policy, subject to the following minimum retention periods required by Philippine law:
After the applicable retention period expires, your personal data will be securely deleted or anonymized so that it can no longer be associated with you.
ezjili implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for keeping your account credentials confidential and for notifying us immediately of any suspected unauthorized access to your account.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ezjili:
To exercise any of these rights, please contact our Data Protection Officer at the email address in Section 15. We will respond to all verified requests within 30 calendar days. We may need to verify your identity before processing your request.
The ezjili Platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR regulations governing online gaming in the Philippines. We do not knowingly collect personal data from persons under 21 years of age.
If we become aware that we have inadvertently collected personal data from a person under 21, we will immediately suspend the associated account, delete the personal data, and report the incident to PAGCOR as required. If you are a parent or guardian and believe your child has registered on the Platform, please contact us immediately at the address in Section 15.
Age Verification: ezjili uses third-party identity verification services to confirm that all registered users are 21 years of age or older. Providing false age information during registration is a violation of our Terms and Conditions and may constitute fraud under Philippine law.
Some of ezjili's service providers, including cloud hosting and identity verification providers, may process your personal data outside of the Philippines. Where such transfers occur, ezjili ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012.
These safeguards may include contractual clauses approved by the National Privacy Commission, binding corporate rules, or transfers to countries recognized as providing an adequate level of data protection. By using the Platform, you consent to such transfers where they are necessary for the provision of our services.
ezjili reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When material changes are made, we will notify you by:
The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the changes. If you do not agree with the revised Policy, you must stop using the Platform and may request account closure.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer:
Email:
General Support:
We aim to respond to all data privacy inquiries within 30 calendar days. For urgent matters involving a suspected data breach or unauthorized account access, please mark your message as urgent and we will prioritize your request.
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with our response.
Here's a quick look at the six core privacy commitments ezjili makes to every Filipino player on the Platform.
All data in transit is protected by TLS 1.2+ HTTPS. Sensitive data at rest is encrypted with AES-256. Your information is as secure as your online banking.
Your personal information is never sold, rented, or traded to advertisers or data brokers. Full stop. ezjili earns revenue from gaming, not from your data.
ezjili fully complies with the Philippine Data Privacy Act of 2012 (RA 10173) and is registered with the National Privacy Commission as required by law.
Access, correct, delete, or export your data anytime. You have all eight rights under the DPA 2012, and our DPO will respond to your request within 30 days.
If a data breach ever occurs, we will notify the NPC and affected players within 72 hours – faster than the law requires – because you deserve to know immediately.
We collect only what we genuinely need to operate the Platform and comply with Philippine law. No unnecessary data collection, no data hoarding.
Your data is safe, your rights are protected, and your privacy is our priority. Join the ezjili community and enjoy fair, secure gaming in the Philippines.
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